Unfortunately, this can be a tricky problem to solve. If you look in the folder on your phone there will only be one track, but in the music app you’ll see multiple copies. Sometimes songs appear twice, or even three times. If the problem persists, then it’s time to talk to your retailer, carrier, or manufacturer about a replacement handset.Ī lot of people have run into issues with their music collections on Windows Phone 8 devices.Back up any important files and reset your phone via Settings > About > Reset your phone.Make sure that your software is up to date check your device manufacturer’s website.Your phone will restart and the camera should be working again, but the problem might reoccur. Press and hold the volume down button and the power button together for 10 seconds.Try pressing and holding the camera button for a couple of seconds and see if that starts it.In other cases, a message will appear about the camera failing to initialize. In some cases, the camera button and camera app icon simply don’t seem to trigger anything. Some people have had problems with their camera on their Windows Phone 8 device. You could ask for a replacement unit, although some people have encountered the same issue on more than one device.Some people have reported success by pushing on the screen where the proximity sensor is located.

Give it a wipe or try using compressed air on the top edge to blast any dust away.

You should also make sure there’s no dirt covering it.It’s located next to the front-facing camera at the top of the phone. Make sure that you don’t have a screen protector covering it. This is likely an issue with the proximity sensor.If you tap the Power button twice the screen should blink back to life, but you may have to act quickly to end the call.This makes it unresponsive, so it’s difficult to cancel or end the call. Problem: Sync not working, can’t send or receive emails or textsĪ lot of few people have encountered persistent problems with their screen going black whenever they make or receive a call on their Windows Phone 8 device.

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